Refund & Cancellation Policy

1. Service Nature

Trilok Media provides digital PR and media placement services which involve campaign planning, outreach to media platforms, content preparation, and coordination with publishers.

Due to the nature of these services, most work begins immediately after a project is confirmed and resources are allocated.

Because of this, refund eligibility depends on the stage of the campaign or service process.

2. Payment Terms

Payments for Trilok Media services are typically discussed and finalized through WhatsApp or email communication after a user submits an inquiry through our website.

Clients may be required to make:

• Full advance payment for certain PR services
• Partial advance payment to initiate a campaign
• Milestone-based payments depending on the project scope

Payment confirmation indicates that the client agrees to the service terms discussed during communication.

3. Refund Eligibility

Refund requests may be considered under specific circumstances, depending on the stage of the project.

Refunds may be possible if:

• The campaign has not yet started
• No media outreach or content preparation has begun
• The cancellation request is made shortly after payment

In such cases, Trilok Media may review the request and determine whether a partial or full refund is appropriate.

4. Non-Refundable Situations

Refunds will generally not be applicable in the following situations:

• Media outreach has already started
• Content creation or PR campaign work has begun
• Articles have been published or scheduled for publication
• Services have already been delivered

Since PR campaigns involve third-party media coordination, certain costs become non-recoverable once the process begins.

5. Cancellation Policy

Clients may request cancellation of services before the project or campaign work begins.

To request cancellation, clients should contact Trilok Media through the official communication channels listed below.

Once a campaign has started, cancellation requests may not be eligible for refunds due to the work already performed.

6. Processing of Approved Refunds

If a refund request is approved by Trilok Media, the refund will be processed using the original payment method whenever possible.

Refund processing times may vary but typically take:

• 5–10 business days depending on the payment provider
• Additional time depending on banking systems

7. Policy Updates

Trilok Media reserves the right to modify this refund policy at any time without prior notice.

Users are encouraged to review this page periodically to stay updated on our policies.

8. Contact Information