Refund and Cancellation Policy

Last Updated: January 2025

Thank you for choosing Trilok Media for your PR, Digital Marketing, SEO, Google Presence, and Online Branding requirements.
This Refund & Returns Policy explains how refunds, cancellations, and service reversals are handled for all clients across India.

By purchasing any service from Trilok Media, you agree to the terms mentioned in this policy.

1. GENERAL POLICY

Trilok Media provides digital, intangible, service-based solutions.
Since our work involves real-time execution, media distribution, and strategic planning, most services cannot be returned, and refunds are restricted as per the sections below.

We follow strict guidelines to ensure transparency, legal compliance, and customer protection under Indian digital commerce standards.

2. NO RETURN ON DIGITAL SERVICES

As per industry norms and government compliance for digital goods:

  • PR Articles
  • Google Presence Services
  • Media Distribution
  • SEO Services
  • Influencer Marketing
  • Social Media PR
  • Content Writing
  • Branding Strategy
  • Digital Campaign Execution
  • Consultancy Services

These services cannot be returned once delivered or initiated, as they involve manpower, media slots, paid submissions, and irreversible processes.

3. REFUND ELIGIBILITY CRITERIA

Refunds are possible only under very specific circumstances.

🟦 Refund MAY be considered if:

  1. Payment was made twice due to a technical error
  2. Service was purchased by mistake but no work has started
  3. Company fails to initiate any part of the work within 7 days of payment
  4. A service is unavailable due to internal technical failure

🟥 Refund will NOT be provided if:

  1. Work has already started or completed
  2. Media distribution or publication has been processed
  3. Press release has been written or submitted to publishers
  4. Google indexing is delayed due to Google algorithm behaviour
  5. Client delays response or fails to submit required information
  6. Publisher/editor modifies headlines, content, or article placement
  7. Client changes the requirement after work has started
  8. Service expectations differ from standard industry practices
  9. Result expectations were unrealistic or not guaranteed

⚠️ Google indexing, SEO ranking, and media editorial decisions are controlled by third parties and cannot be guaranteed. Hence, refund will not be given for such outcomes.

4. PRESS RELEASE & MEDIA PUBLICATION REFUND POLICY

Digital PR involves third-party media networks. Therefore:

  • Once PR content is created, no refund
  • Once PR is submitted to media partners, no refund
  • If article is published and later archived by the publisher, no refund
  • If publisher delays or edits the article, no refund
  • If Google does not index the article, no refund

This is industry-standard across India and globally.

5. SEO & DIGITAL MARKETING REFUND POLICY

SEO and marketing outcomes depend heavily on external factors such as:

  • Search engine algorithms
  • Competition level
  • User behaviour

Hence:

  • No ranking guarantee
  • No refund once SEO work has started
  • No refund on monthly retainers after the billing cycle has begun

6. CANCELLATION POLICY

✔ Cancellation before work starts

If the client cancels the service before we begin working, a partial refund (up to 70%) may be issued.

✔ Cancellation after work starts

No refund under any circumstances.

✔ Cancellation due to non-cooperation

If the client does not respond for 7 days or delays required materials, the service will be considered completed, and no refund will be given.

7. DOUBLE PAYMENT OR EXTRA AMOUNT REFUND

If the client accidentally makes a duplicate payment, Trilok Media will refund the extra amount within 7–10 working days, after verification.

Proof may be required:

  • Screenshot
  • Transaction ID
  • UPI Reference
  • Bank Statement (optional)

8. DELIVERY ISSUES OR DELAYS

Delayed delivery caused by:

  • Internet outages
  • Publisher backlog
  • Editorial queue
  • Google indexing delay
  • Client misinformation
  • Incomplete material provided

will not qualify for a refund.

However, Trilok Media will ensure full support and follow-up until service execution.

9. REFUND PROCESS (HOW TO CLAIM)

To request a refund, email us at:

📧 support@trilokmedia.in
📞 +91 9870359227

Your email must include:

  • Full Name
  • Mobile Number
  • Invoice Number
  • Service Purchased
  • Reason for refund request
  • Payment proof (transaction screenshot)

Each request will be reviewed within 5–7 working days.

10. PROCESSING TIME FOR APPROVED REFUNDS

If your refund is approved:

  • UPI/Wallet: 3–5 business days
  • Bank Transfer: 5–7 business days
  • Card/Razorpay: 7–14 business days

The timeline depends on the payment gateway and banking network.

11. NON-TRANSFERABLE

Refunds are not:

  • Transferable
  • Adjustable against future services
  • Exchangeable for any other package

Unless explicitly approved in writing.

12. DISPUTES & LEGAL COMPLIANCE

Any disputes will be handled as per:

  • Indian Contract Act
  • Information Technology Act 2000
  • Consumer Protection Act (Digital Services Section)

Jurisdiction:
Noida / Delhi NCR Courts, India.

Trilok Media may update this Refund Policy at any time.
All changes will be posted on this page with a revised “Last Updated” date.

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